Here's a look at some of XACT's call center services: These services take on more of a client's communication needs, including follow-up over email and web channels. When answering services aren't enough to meet a client's needs, XACT offers inbound and outbound call center services. This makes upfront expenses to launch a program with Xact Telesolutions higher than average among the call centers we reviewed. Setup commonly takes about 10 hours, for a total of $750, which was comparable with the other services we reviewed.Īgent training is $22 per hour, which could ultimately cost $1,000, according to a company representative we spoke with. If you require 26 or more dedicated agents, XACT can provide you with a price quote.īesides agent fees, XACT charges setup and programming fees at a rate of $75 per hour for call center services. Monthly fees for two to 10 dedicated agents equal $26.95 per agent, per hour, while teams of 11 to 25 are priced at $25.95 per agent, per hour. Some companies do not charge in increments, while others charge much higher increments. The average incremental billing time we noted with the services we evaluated was 6 seconds. This is a common practice in the call center and answering service industry. For example, a call lasting 1 minute and 1 second will be recorded as a 1-minute and 12-second call, or 1.2 minutes. However, XACT bills in 12-second increments, which means it rounds usage up to the nearest 12-second mark. These costs are higher compared to the fees charged by other call center services we evaluated, but they are not excessively high. For plans ranging from 10,001 minutes to 25,000 minutes, shared agents cost 85 cents per minute. The rate for shared agents starts at 89 cents per minute for monthly plans ranging from 2,500 minutes to 10,000 minutes. Shared agents are suitable for companies that have more basic needs and lower call volumes. Dedicated agents cost more, but they perform more advanced services and go off-script. XACT offers both shared agents (XACTreps who work on your account and other XACTclient accounts), as well as dedicated agents, who work solely for your company. The company has 22 locations across the U.S.įor all of our call center service recommendations, visit our best picks page. It is moderately priced, and includes both shared and dedicated agents. XACT is a flexible answering service and call center with a variety of plans and services suitable for businesses of all sizes and growth stages.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |